| Ross Shafer is a six-time Emmy Award-winning comedian and writer who also hosted the game shows Love Me, Love Me Not and The Match Game. He is now a consultant, author and speaker who specializes in customer service, training and sales. With his background in television production, Ross wrote and produced a dozen hit HR training films. Alongside his latest book, The Customer Shouts Back - 10 Things You Must Know If You Want Their Lifetime Loyalty, Ross founded the Customer Empathy Institute™. He has worked with hundreds of companies such as Microsoft, Toyota, Safeway, Nordstrom, GE, Pfizer and Xerox, as well as a slew of professional associations. |
